Today’s consumer demands convenience. Historically, that has translated well for online businesses. Podium addresses this need for dealerships by providing an interaction platform that connects to all major messaging channels and enables users to easily manage all inbound and outbound communications. As a result of growing preference for convenient communication, dealerships need the ability to connect customers on their terms and through the channels they prefer.

Podium supports thousands of dealerships on our interaction platform today, who leverage our technology to assist with:

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MESSENGER

  • Bring all of your channels into on centralized inbox, including SMS text messages and Facebook Messenger
  • All customer conversations are saved to a central database for future historical reference
  • Improve business efficiency through centralized and more streamlined customer communications.

WEBCHAT

  • Take the conversation offline by responding to your website visitors via text, ensuring the flexibility to continue the conversation as your customers go about their day.
  • Quickly capture leads by saving your visitor’s name and phone number the second they send a message on your site.
  • Your customers want to text. Chat with them on their preferred channel

Managed Conversations

  • A fully managed lead response service managed by Podium’s partner, Better Car People (BCP).
  • 24/7/365 coverage for all website leads received through Podium’s Webchat.
  • BCP Agents are trained during onboarding to speak the language of your dealership and will send qualified leads directly to your CRM to be picked up by your sales team.