INFINITI Retailer Support |833-283-7206|info@infinitidigitalprogram.com

Keeping Live Leads Live with Connected Live-Engagement.

Transforming the way dealers communicate and transact with customers.

CarNow’s MessageNow is a live-engagement communication and transaction platform that delivers a white-glove concierge experience to your digital customers. We elevate our industry leading integrations, combined with our intelligent content management solution, to deliver the right information to your customers on the spot that leads to sales, service and profitability.

CarNow’s BuyNow is the first digital retailing platform built for a simplified customer shopping experience that closes more deals. Industry-leading integrations and reliable market data provide your customers with confidence, while live-assisted sessions guide them through the entire buying process.


Inventory Integration:

Connected with your inventory provider, MessageNow delivers your inventory in an easy to use environment so agents and customers can have a conversation about live inventory.


Virtual Brochures:

Through integrations with key OEM data, MessageNow gives agents the power to share detail about your vehicles that is unmatched in the industry.


Vehicle Comparisons:

MessageNow takes it a step further by allowing agents to compare multiple models at the same time. MessageNow will trim match all models so you deliver the right information to your customers.


Video Integrations:

Integrated with both OEM and dealership video feeds, MessageNow empowers agents to share relevant vehicle, product, and how-to videos with consumers providing a much richer conversation.


DealNow:

Receive real-time escalation alerts for qualified in-the-moment opportunities to keep your live leads live. Agents activate a “Digital TO” to alert and empower your managers to review and enter the conversation at the right moment, from any device, anywhere.


Click to Text:

Connect with your customers how they want to talk. With Click to Text activated, your customers can use their local SMS client to engage with your store. You can also SMS enable any of your current phone numbers and even integrate it into your Google Ads campaigns.


FaceBook Integration:

Link your dealership’s Facebook page with MessageNow to send inventory and resources, manage customer inquiries, and send all Facebook leads directly to your CRM.


CarNow Direct Service Scheduling:

Our CarNow agents are fully trained to utilize your own online service scheduling tools and programs to directly schedule service appointments with your customers. This helps prevent over scheduling and wait times and gives confidence that nothing is falling through the cracks as confirmation numbers are provided directly to clientele.


BuyNow Features


Live Conversations with Your Consumers:

BuyNow is the first ever live assisted automotive digital retail platform. Your customers can get their questions answered and negotiate in real-time by your in-store team. You also have the option to reach out to a customer pro-actively during their experience to offer support or guide them through the steps.


Real Time Deal Notifications Dashboard Icons:

CarNow’s back end dashboard allows dealers to see customers actions and changes in real time. This gives you full visibility on the consumer you are communicating with and better intel for negotiation.


Custom Notifications by Department:

Bring your experts in at exactly the right time, BuyNow can tailor specific deal notifications around the people and process that you know work for your customers. EXAMPLE: Customer sends in a trade – BuyNow can alert your Used Car Sales Manager to jump into a deal and let the customer know how much they want that trade.


Regional & National Incentives:

Using COX Rebates and Incentives, BuyNow captures All OEM incentives and rebates for your customers. These rebates and incentives are customizable and can be automated to display real-time pricing logic without the need for intervention. Available offers include generic and conditional rebates with full stackability logic.


Trade Integration:

BuyNow’s integration with TradePending and KBB.com makes valuing a vehicle easy and reliable. TradePending uses live market data and dealership investment estimates, yielding values that are more accurate than traditional books. Additional market factors are shared with the consumer, thereby building transparency and confidence in the trade number.


F&I Product Integration:

In partnership with F&I Express, BuyNow allows you to display F&I packages to customer early in the process to help facilitate a conversation with your customer about appropriate F&I products for each customer. Give customers the time and tools to strengthen their confidence to buy once they reach your finance office.


Pre-Qualification Option:

By utilizing our 700Credit Integration, BuyNow gives your customers the ability to determine their credit and the applicable rate without providing SSN or DOB. Pre-qualification can be provided through our BuyNow partnership with 700 Credit or integrated with your current credit provider.