The Real-Time Retail™ platform combines CarNow’s award-winning chat and digital retailing solution with the first live-data technology platform that empowers dealers to expand customer interactions and transactions from their online showroom to the physical showroom with ease. It combines industry-leading integrations with its intelligent live-action platform, simplifying the shopping experience and allowing dealers to deliver the right information to customers on the spot, leading to increased sales, service, and profitability.
CarNow’s Real-Time Retail platform encompasses all the functionality of the Real-Time Messaging™ solution, including:
With live co-browsing features, customers can engage in Q&A and negotiate in real-time with your in-store team, including the ability to activate video chat.
Customizable entry points take the customer deeper into the digital retailing process to generate higher quality leads that convert.
Our growing list of trade partner integrations includes KBB, TP, ICO, and TIV, and the process is now made easier with customer VIN and license plate pull.
Offer customers both soft and hard credit pull options during the buyer journey via 700Credit, RouteOne, and DT, while providing an instant customer callback option that populates directly in the UX.
Display actual prices of F&I products and vehicle accessories from your providers, giving customers the time, tools and confidence to decide without the pressure of the dealership.
CarNow’s comprehensive desking solution provides everything needed for dealers to fully facilitate the entire vehicle transaction process.
With real-time access to customer actions, changes, and data, gain full visibility and better intel for negotiation.
Capture all OEM incentives and rebates using COX Rebates and Incentives. Customizable and automated to display real-time pricing logic
CarNow’s platform directly integrates with a growing number of DMS providers, including Reynolds & Reynolds, CDK Global, Dealertrack, and Dealerbuilt.