Now more than ever, consumers are going online to find and choose a dealership. The new front door to your dealership is now digital. This means that attracting customers depends on how strong your presence is in search, your social media engagement, and more.
The existing services offered by INFINITI North America include review requesting via our mobile app, review notifications, and do-it-yourself access to our dashboard (via both desktop and mobile) to monitor and respond to reviews. You can also evaluate changes in your Reputation Score, see how your dealership ranks against local competitors, glean operational insights, and create reports.
Our supplemental optimization plans take things to the next level by enabling you to leverage our expertise with additional features, a designated Customer Success Manager, and managed services. We have three options to help you win online and gain more sales and service business.
For the dealer who wants designated customer support, review responding (in English and Spanish), and review streaming. You also get dispute resolution assistance, voice of the employee feedback, Reputation Score optimization, customized reporting, and more!
For the dealer who wants everything in Feedback Optimization, plus business listings management and traffic insights. We will also provide services to enhance and manage your primary Google My Business profile, including profile updates, posts, photos, and other updates.
For the dealer who wants everything in Google Optimization, plus social media profile enhancements, managed social publishing — including custom and boosted Facebook posts — and social community management. You can also feed your inventory into Facebook Marketplace.